Frequently asked questions

Check-in is at 3pm and checkout is at 10 am.

This is to enable our cleaning team to have sufficient time to make up fresh bedding and clean the property.

Early and late check-ins can be arranged with prior notice. A small fee will apply.

Yes, all beds will be made up for you on arrival so you can just arrive, unpack, and relax. We are aware that ​some guests would like to bring their own linen and if that is the case, just let us know when you book and we ​will leave the beds stripped for you.

Unfortunately we do not provide towels.

If you want to use Shorefields 5 star country park facilities then you will need to order passes.

Please give us sufficient time to order these preferably not on the day of check in.

Please see Shorefields park passes tariff.

Click to enalrge

Please see Shorefields park passes tariff.

Click to enalrge

• Choose your number of guests and length of stay
• Peak is school holidays only
• We can obtain these for you half price so simply half the fee on the Tariff
• Deposit this amount into Angela Hogben sort code 090126 Account 09611008
• Reference passes and your name
• Send Angie your email address via Text 07927 047420
• Text Angie to let her know payment completed and she will order your passes direct from Shorefields.
• Shorefields will send the passes to your email address digitally

The passes provides access to:

• Indoor/outdoor pool
• Gym and Spa
• Restaurants and Bar
• Evening entertainment

Yes. Our properties have WiFi. All our homes have a welcome pack with your WIFI passwords.

If you are staying at Shorefields, simply click on guest@shorefields There is no password.

There is private parking outside all my holiday homes in Shorefield  Please note Heavenly Haven is on road parking as this home is in a cul-de-sac and only a few homes here each home has enough space to park directly outside.

Botany properties both offer FREE on road parking

Sadly due to the build types none of my homes offer disabled access.

All my holiday homes offer the following starter packs:

• Tea coffee milk sugar hospitality trays
• A toilet roll in each bathroom
• Black bin liner in bin
• Bin liners in small bins
• T-towel
• Hand Towels
• J-Cloth
• Sponge
• Washing up liquid
• Cleaning products
• Towels

Please read each holiday home description carefully to understand what facilities each home offers.

I pride myself in offering clean unique affordable Holiday homes and for me to continue do this I simply ask guests help me by:

• Turning off lights and electrics in rooms not in use during your stay and especially if you are not in the home
• Leaving the kitchen and equipment as you found it clean and ready for next guests
• Washing and drying cutlery and crockery used ready for next guests
• Reporting any breakages to Angie so she can ensure next guests have everything they need
• Turning the heating to timed/off where possible and especially if you are not inside the home.
• Shorefield Country park guests are asked to park any commercial vehicles in the public car parks on site as these are not allowed to be parked outside the Holiday Homes. Shorefield Country park is exclusively for holidaymakers.

Bayview and the Heavenly Haven are pet FREE holiday homes. If you would like to bring your Pets to either the Hideaway or The Retreat please send a request FIRST to Angie on 07927047420 or via the Contact us page on this website. Any pets found at any of our homes without prior authorisation by Angie you will sadly be asked to leave with no refund of your holiday.

Your booking fee basically covers your  secure online payment  via Stripe. This means Stacey Holiday Homes are not receiving a profit from this fee it is passed on direct to Stripe.  If you prefer to make the payment manually to Stacey Holiday Homes this can be arranged and at no extra cost and the booking fee will be removed from your total holiday cost.

Sadly damages and loss of our homes do occur and to ensure our future guests receive everything they need a damages deposit needs to be paid by every guest. This is fully refunded on check out as long as no loss of damage occurs and the check out rules have been followed. You can pay this by transferring the funds to the owner Angela or via Stripe secure payment. See terms and conditions for full details how to pay this refundable deposit.