Booking Terms & Conditions

Please note a damages deposit of £150 will be held by Stacey Holiday Homes as security against loss or damage during your stay. This deposit needs to be paid to Stacey Holiday Homes once booking has been made. Stacey Holiday Homes will return your deposit in full once the cleaner has confirmed check out rules have been followed and no loss or damages have occurred. Please ensure this is paid before commencement of your holiday. Failure to pay this can result in your holiday being cancelled with no refund. To pay your deposit please transfer £150 to Angela Hogben Sort Code 090126 account 09611008. If you prefer to pay via stripe secure payments Stacey Holiday Homes can arrange this via Stripe with a fee of 3 % taken by Stripe. Please inform Stacey Holiday Homes once you have made this £150 payment.

Please note that the Holiday cost includes full cleaning/sanitisation of the caravan between bookings by a professional cleaning company.  Bedding will be changed between each booking but we ask that you bring your own towels.

Entertainment pass costs at Shorefields: We are 50% cheaper than purchasing direct from Shorefields. The prices on this form are for your whole party and full duration of your stay. If you require individual passes (one adult) please contact us directly. See FAQ for more information how to book.

Liability

We require full payment to secure your booking – We operate a zero refund policy

Please ensure you return the key to the key box on the last day of your holiday – leaving the caravan by 10am in order to  allow for cleaning.

All members of the party are to be registered.

We will not be liable to you or any member of your party for any loss or damage to person or property arising from the letting.

Loss, damage and care of property

The hirer is responsible for any loss or damage to the property (reasonable wear and tear excluded), for taking good care of the property and leaving it in a clean and tidy condition. Should it be found that an excessive amount of cleaning is required a charge will be made.

Cancellation

In the event of a cancellation we operate a zero cancellation policy
We strongly recommend you seek independent advice on UK Holiday Insurance for unforeseen circumstances.

Pets / Smoking

Our Holiday Homes are Pet Free* and Smoking Free and we kindly ask our guests to adhere to our policy. Should we have evidence of pets or smoking at our Holiday Homes we reserve the right to cancel your holiday without notice and ask you to immediately vacate the Holiday home.

*Bayview and the  Heavenly Haven are pet FREE holiday homes. If you would like to bring your Pets to either the Hideaway or The Retreat please send a request FIRST to Angie on 07927047420 or via the Contact us page on this website. Any pets found at any of our homes without prior authorisation by Angie you will sadly be asked to leave with no refund of your holiday.  

A separate email will be sent to you approximately 3 days prior to your check-in date with detailed
instructions for access to the caravan via the self-check in system.

Guest rules

I pride myself in offering clean unique affordable Holiday homes and for me to continue do this I simply ask guests help me by:

  • Turning off lights and electrics in rooms not in use during your stay and especially if you are not in the home
  • Leaving the kitchen and equipment as you found it clean and ready for next guests
  • Washing and drying cutlery and crockery used ready for next guests
  • Reporting any breakages to Angie so she can ensure next guests have everything they need
  • Turning the heating to timed/off where possible and especially if you are not inside the home.
  • Shorefield Country park guests are asked to park any commercial vehicles in the public car parks on site as these are not allowed to be parked outside the Holiday Homes. Shorefield Country park is exclusively for holidaymakers.